Spring Floral 101

Online orders can be placed for pick-up at our shop at 1011 Livernois, Ferndale Michigan 48220, Tuesday-Sunday. There are no minimums or maximums on pickup orders. All orders placed online for in-store pickup after 1:00 pm will be available the following business day or when specifically scheduled. Confirmation email/text will be sent to you the day of scheduled pick-up.

You will receive a tracking number when your shipping label and card message are printed. This will be delivered from Olive’s Bloombox and be sure to check your spam folder if you don’t see it. (We recommend whitelisting our email address so you get tracking and delivery notifications!) This can happen from 1-4 days before your delivery date, depending on which facility your order ships from and the volume of orders being processed.

The shipping labels are automatically generated at print time, sometimes, the tracking link you’re sent won’t activate until the shipping carrier scans the label. If you see an error message on your tracking link, check back in 12-24 hours. We’ll also send you a delivery confirmation once the package is dropped off!

We deliver within a 25 mile radius of our shop, at 1011 Livernois Ferndale Michigan 48220, Tuesday-Saturday. Please make sure your recipient’s address is within our delivery zone. We may be able to accommodate deliveries outside of our zone for an additional fee and/or higher minimum, please call the shop at 248-794-3652 for inquiries!

We reserve the right to refuse inappropriate orders, card messages or anonymous orders. We reserve the right to decline delivery to any area deemed unsafe for our employees. To accommodate last-minute orders, special times, or extenuating circumstances we offer a special delivery service for a fee of $25 in addition to the regular delivery fee. A driver must be dispatched just to make this delivery with a resulting high cost but, can often save the day!

Our delivery hours are from 11am-6pm. If the recipient is not present to take delivery, and does not answer the phone number given, we will take the delivery back to the shop and the recipient can pick up during our normal business hours. Senders can elect to have delivery left at their premises if weather permits. Please provide name, address, suite number, and phone contact information when ordering.

Flowers are delivered to hospital flower rooms when available. Volunteers deliver the flowers to patient rooms at their discretion. Our drivers DO NOT deliver to patient rooms. They deliver to the nurses station and verify the name & room number match. Someone at the hospital then delivers the flowers to the patient when they can.

Flowers and plants are natural objects and as such what is delivered may vary in size, shape, color, or other appearance or visual characteristics when compared to what is pictured and described on the Olive's Bloombox website. Every effort is made to deliver products with an appearance as close as possible to the website images and descriptions.

But, natural variation makes it impossible for us to guarantee any specific appearance, color, or exact size/height. Also, certain flowers including tulips, peonies, irises, and others may be tight (not yet fully open and blooming) when delivered. It is a common result of sending fresher flowers and they will open naturally but may have a tight appearance when first delivered. Refunds are not offered for visual and appearance variations of these types.

Your satisfaction is important to us, but we do not make warranties about the lifespan of cut flowers, floral arrangements, and plants. Flowers and plants are natural objects and subject to variation beyond our control. In addition, the environment in which they are placed (temperature, light level, humidity) and the care given to them (proper watering) all may affect lifespan and also are beyond our control. We condition all flowers at our discretion and purchase flowers daily in a good-faith attempt to help what we deliver be as long-lasting as possible. But no specific lifespan is guaranteed nor implied in any way.

Please note that with flower orders, some flowers/products /colors/vases/plant and detail items may be substituted based on availability. If this occurs we will fulfill the order to equal or greater value if the selected flowers/products are unavailable and substitutions are made.

Should you need to cancel your order, your payment will be refunded less a $15 administrative fee, only if notice is received by Olive’s Bloombox at least 48 hours before the scheduled delivery date. Cancellations received with less than 48 hours notice will be charged at 50% of the total order value. We are unable to cancel orders that are already prepared and with our courier for delivery.  All returned items purchased in the Shop Boutique or Garden Center will receive a store credit. The live plants, potted florals, tropical plants, and tree return policy are subject to the discretion of OBB.